LIC Customer Support Executive jobs are becoming increasingly popular as LIC continues to expand its digital and offline customer service networks across India. These roles are ideal for candidates who enjoy helping people, solving queries, and working in a structured office environment with excellent work-life balance. If you are planning to apply for LIC Customer Support Executive positions, this complete 800-word guide covers responsibilities, eligibility, salary, skills, documents, and more.
What Is a LIC Customer Support Executive Job?
A LIC Customer Support Executive (CSE) assists policyholders with their queries, complaints, policy updates, premium payments, claims, and general assistance. The job is customer-interaction-based and requires communication, problem-solving, and basic insurance knowledge.
This role is essential for ensuring customer satisfaction, improving LIC service quality, and supporting the organization’s operations.
Key Highlights of LIC Customer Support Executive Jobs
| Feature | Details |
|---|---|
| Job Type | Customer Support / Back Office |
| Organization | Life Insurance Corporation of India |
| Work Mode | Office-based / Call Center / Hybrid |
| Employment Type | Contractual / Third-Party / Full-Time (varies by location) |
| Minimum Education | 12th Pass / Graduate |
| Salary Range | ₹18,000 – ₹32,000 per month |
Eligibility Criteria
To apply for LIC Customer Support Executive jobs, candidates must meet the basic requirements set by LIC or its hiring partners.
1. Educational Qualification
- Minimum 12th pass for entry-level roles.
- Graduates preferred for full-time and office-based positions.
2. Age Limit
- Minimum: 18 years
- Maximum: 30–35 years (varies by vacancy)
3. Required Skills
- Excellent communication skills
- Basic computer literacy
- Customer handling experience
- Ability to work under pressure
- Problem-solving mindset
LIC Customer Support Executive Job Responsibilities
The job involves both voice and non-voice customer support tasks. Key duties include:
- Handling incoming customer calls and emails.
- Providing information on policy details, premium payments, and maturity benefits.
- Updating customer records in the LIC system.
- Helping customers with online services, login issues, and app support.
- Processing requests like address change, nomination update, and premium receipts.
- Escalating complaints to senior departments when required.
- Ensuring customer satisfaction and timely resolution.
- Maintaining documentation and reports.
This job is perfect for those who enjoy interacting with people and offering assistance.
Salary & Benefits of LIC Customer Support Jobs
1. Monthly Salary Breakdown
| Category | Estimated Salary |
|---|---|
| Fresher | ₹18,000 – ₹22,000 |
| Experienced | ₹22,000 – ₹28,000 |
| Senior Executive | ₹28,000 – ₹32,000 |
2. Additional Benefits
- PF & ESIC (depending on employer)
- Paid leaves
- Career growth opportunities
- Office environment with fixed timings
- Training and skill development
- Job stability in India’s largest insurer
3. Growth Opportunities
Employees can grow into roles such as:
- Senior Customer Support Executive
- Team Leader
- Quality Analyst
- Trainer
- Assistant Officer (depending on performance and exams)
How to Apply for LIC Customer Support Executive Jobs?
There are multiple ways to apply for these positions.
1. Visit LIC Branch Offices
Some customer support roles are filled through direct walk-ins or third-party contractors.
2. Apply Through LIC Recruitment Notifications
Occasionally, LIC releases customer support-related vacancies in official notifications.
3. Apply Through Outsourcing/Partner Companies
Many LIC customer support centers operate through vendors and BPOs.
4. Online Job Portals
Search for:
- LIC Customer Support Executive
- LIC Call Center Jobs
- LIC Office Assistant Jobs
Documents Required
- Aadhaar Card
- PAN Card
- 12th/Graduation Certificates
- Updated Resume
- Passport-size Photographs
- Experience Certificate (if applicable)
Why Choose a LIC Customer Support Job?
- Stable, secure work environment
- Reputation of working with India’s largest government insurance company
- Excellent training and skill development
- Clear career growth path
- Perfect for freshers and graduates
- Customer-facing role with professional exposure
- Good salary and fixed working hours
Challenges of the Role
While the job is rewarding, candidates must be prepared for:
- High call volumes at peak times
- Handling complaints and difficult customers
- Meeting daily service targets
- Working under supervision and quality standards
Overview Table
| Category | Details |
|---|---|
| Job Role | LIC Customer Support Executive |
| Qualification | 12th Pass / Graduate |
| Salary | ₹18,000 – ₹32,000 per month |
| Work Mode | Office-Based / Call Center |
| Skills Needed | Communication, Computer Skills |
| Application Mode | Walk-in / Online / Vendor Hiring |
Top Tips to Get Selected
- Prepare a clean, professional resume.
- Practice communication and customer handling scenarios.
- Learn the basics of LIC policies.
- Show confidence and patience during interviews.
- Highlight any BPO/customer support experience.
FAQs
Q1. Is LIC Customer Support job government permanent?
Most roles are contractual or vendor-based, but some official LIC positions come through formal recruitment.
Q2. What is the salary for LIC customer service jobs?
Salary ranges from ₹18,000 to ₹32,000 per month depending on experience.
Q3. Can freshers apply?
Yes, freshers with good communication skills are eligible.